Water Billing

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The Water Billing Division is open Monday – Friday from 8:00am to 4:30pm. To reach the Water Billing Division, please call 630.260.6010, or email us.

Per Village Code, utility customers are required to complete an application for water and sewer services and provide a deposit of $75. You may return the application via email at waterbilling@glendaleheights.org waterbilling@glendaleheights.org, in person at the Civic Center's Finance counter or through our drop box, which is located on the south loop of the campus at 300 Civic Center Plaza. The Finance Department is open Monday-Friday from 8am until 4:30pm.

How can I pay my Water Bill?

Your water bill may be paid online conveniently (24 hours/7 days a week); dropped in the payment collection box, located in front of the Civic Center building or inside the building adjacent to the Finance counter; in person at the Finance counter at Village Hall, or by US mail.

Online Payment Options:

You may register to pay your water bill online conveniently 24 hours/7 days a week using credit or debit card. There is no transaction fee charged for this service. Auto payment is also available with your registration. Auto-payment will withdraw your monthly payment on the due date directly from your checking, savings, debit or credit card. If you are already registered for on-line payment, simply access your account and follow the instructions for auto-payment. Contact Water Billing at 630.260.6010 with any questions or needed assistance in registering.

Payment Collection Box:

You may drop your bill payment in the Payment Collection Box located at the circular drive in the front of the Village Hall building (300 Civic Center Plaza). The collection box is silver and identified for water bill and parking ticket payments. Another collection box is located inside the building, adjacent to the Finance counter. These payments are collected daily during regular business hours for processing.

In Person:

Your water bill may be paid in person at the Finance counter, located on the 1st floor of the Village Hall building (300 Civic Center Plaza) during regular business hours.

US Mail:

You may mail your payments to:

Village of Glendale Heights
PO Box 87156
Carol Stream, IL 60188-7156

Other important reminders:

• Please avoid late payment penalties and submit your payment on or before the due date.
• Bills are due on the twentieth (20) day following the billing date.
• A ten percent (10%) penalty is assessed on unpaid bills after the twentieth (20) day.
• An additional ten dollar ($10) late fee is assessed on unpaid bills after the twenty-fifth (25) day.
• A one and a half percent (1.5%) per month penalty is assessed on unpaid bills after thirty five (35) days.
• Reconnect fees - $50 before 3:00pm.
• Reconnect fees - $125 after 3:00pm.
• NSF Payments - Any accounts with payments returned shall be assessed an additional $20 fee and may be scheduled for shut-off. Subsequent payments may be in cash, money order or credit or debit card.
• Unpaid Bills - The Village reserves the right to disconnect service for non-payment of bill. If your billing shows an amount with a previous balance due, your account will receive additional late fees and may be in jeopardy to be disconnected. If service is disconnected, a fee of $50 ($125, if after 3pm) will be added to your account for reconnection. Total amount due must be paid in guaranteed funds (cash, money order, cashier's check, credit card) before services will be resumed.

RESIDENTIAL WATER RATES - Effective May 1, 2023 (PER THOUSAND GALLONS)
	Rate (Per Month)
WATER - Purchased from DuPage Water Commission	$5.39
LOCAL WATER DELIVERY	$3.30
SEWER	$6.15
CAPITAL PROJECT DEBT	$10.00 (Flat Rate)
CAPITAL INFRASTRUCTURE FEE	$3.00 (Flat Rate)
TOTAL AVG. COST OF WATER BILL AT 6 TG	$103.24

For additional rate information, please contact Water Billing at 630.260.6010.

Final or Close-Outs

To obtain a final water bill and close an account, you must contact Water Billing with your request, no sooner than two business days before closing, by calling 630.260.6010 or via email at waterbilling@glendaleheights.org. Please be prepared to provide proof of new ownership.

Need help with your water bill?

DuPage County offers qualifying residents assistance under the Low-Income Household Water Assistance Program (LIHWAP). This benefit is a one-time payment assistance program. See attached flyer for details. You will need the following documents: Household Social Security cards, Proof of DuPage County Residency, Proof of gross household income over the past 30 days, current water and/or wastewater bill, and a Photo ID. Please contact intake and referral at 630.407.6500 (local), 800.942.9412 (toll-free), 630.407.6502 (TDD) or by email at csprograms@dupageco.org.

You may also also receive assistance from the Community Resource Information Site, CRIS.

Water Conservation

Here are a few tips to conserve water usage:

• Turn off the water while brushing your teeth. You conserve up to 9 gallons of water per brushing.
• Don't ignore potential leaks of faulty toilet valves. Check for leaks and fix them immediately. A small leak can waste a lot of water and cost you money.
• Toilets use 5-7 gallons with each flush. Install a displacement device to conserve water. This is as simple as placing a plastic bottle filled with water in the tank. This will conserve about 1-2 gallons per flush.
  
  ...for more tips, check out our water conservation page or visit the DuPage Water Commission's Conservation page!