The Water Billing Division is open Monday – Friday from 8:00am to 4:30pm. To reach the Water Billing Division, please call 630.260.6010, or email us.
Per Village Code, utility customers are required to complete an application for water and sewer services and provide a deposit of $75. You may return the application via email at waterbilling@glendaleheights.org waterbilling@glendaleheights.org, in person at the Civic Center's Finance counter or through our drop box, which is located on the south loop of the campus at 300 Civic Center Plaza. The Finance Department is open Monday-Friday from 8am until 4:30pm.
Your water bill may be paid online conveniently (24 hours/7 days a week); dropped in the payment collection box, located in front of the Civic Center building or inside the building adjacent to the Finance counter; in person at the Finance counter at Village Hall, or by US mail.
Online Payment Options:You may register to pay your water bill online conveniently 24 hours/7 days a week using credit or debit card. There is no transaction fee charged for this service. Auto payment is also available with your registration. Auto-payment will withdraw your monthly payment on the due date directly from your checking, savings, debit or credit card. If you are already registered for on-line payment, simply access your account and follow the instructions for auto-payment. Contact Water Billing at 630.260.6010 with any questions or needed assistance in registering.
Payment Collection Box:You may drop your bill payment in the Payment Collection Box located at the circular drive in the front of the Village Hall building (300 Civic Center Plaza). The collection box is silver and identified for water bill and parking ticket payments. Another collection box is located inside the building, adjacent to the Finance counter. These payments are collected daily during regular business hours for processing.
In Person:Your water bill may be paid in person at the Finance counter, located on the 1st floor of the Village Hall building (300 Civic Center Plaza) during regular business hours.
US Mail:You may mail your payments to:
Village of Glendale Heights
PO Box 87156
Carol Stream, IL 60188-7156
RESIDENTIAL WATER RATES - Effective May 1, 2023 (PER THOUSAND GALLONS) |
|
---|---|
Rate (Per Month) | |
WATER - Purchased from DuPage Water Commission | $5.39 |
LOCAL WATER DELIVERY | $3.30 |
SEWER | $6.15 |
CAPITAL PROJECT DEBT | $10.00 (Flat Rate) |
CAPITAL INFRASTRUCTURE FEE | $3.00 (Flat Rate) |
TOTAL AVG. COST OF WATER BILL AT 6 TG | $103.24 |
For additional rate information, please contact Water Billing at 630.260.6010.
To obtain a final water bill and close an account, you must contact Water Billing with your request, no sooner than two business days before closing, by calling 630.260.6010 or via email at waterbilling@glendaleheights.org. Please be prepared to provide proof of new ownership.
DuPage County offers qualifying residents assistance under the Low-Income Household Water Assistance Program (LIHWAP). This benefit is a one-time payment assistance program. See attached flyer for details. You will need the following documents: Household Social Security cards, Proof of DuPage County Residency, Proof of gross household income over the past 30 days, current water and/or wastewater bill, and a Photo ID. Please contact intake and referral at 630.407.6500 (local), 800.942.9412 (toll-free), 630.407.6502 (TDD) or by email at csprograms@dupageco.org.
You may also also receive assistance from the Community Resource Information Site, CRIS.
Here are a few tips to conserve water usage: