Water Billing

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The Water Billing Division is open Monday – Friday from 8:00am to 4:30pm. To reach the Water Billing Division, please call 630.260.6010, or email us.

Establishment of Utility Account:

In most cases, a new utility account was already established by the prior owner or agent during the closing transaction. New utility customers however are advised to confirm their account status by calling 630.260.6010. If the account is an investment property (rental), the new owner or renter should have their landlord call to close the prior tenant's account, so that the new ownership is properly transferred. Once a new account is established, a $75 deposit is applied to the account within the first two billing cycles. The deposit is held until the account is closed for security and collateral purposes.

OPTIONS TO PAY YOUR WATER BILL:

Online Payment Options:

You may register to pay your water bill online conveniently 24 hours/7 days a week using credit or debit card through the Village of Glendale Heights online portal. There is no transaction fee charged for this service. You may also set-up online payments through your bank or financial institution. To ensure a timely delivery, please be certain when initializing the payment to use the below Post Office box address and make sure that the account number on your payment includes the dash. For example 12345-6788:

Village of Glendale Heights
P.O. Box 8297
Carol Stream, IL 60197-8297

Please contact Water Billing at 630.260.6010 with any further questions or assistance.

Payment Collection Box:

You may drop your bill payment in the Payment Collection Box located on the circular drive in front of the Village Hall building (300 Civic Center Plaza). The collection box is silver and identified for water bill and parking ticket payments. Another collection box is located inside the building, adjacent to the Finance counter. These payments are collected daily during regular business hours for processing.

In Person:

Your water bill may be paid in person at the Finance counter, located on the 1st floor of the Village Hall building (300 Civic Center Plaza) during regular business hours.

US Mail:

You may mail your payments to:

Village of Glendale Heights
PO Box 8297
Carol Stream, IL 60197-8297

Other important reminders:

• Please avoid late payment penalties and submit your payment on or before the due date.
• Bills are due on the twentieth (20) day following the billing date.
• A ten percent (10%) penalty is assessed on unpaid bills after the twentieth (20) day.
• Reconnect fees - $75 before 3:00pm.
• Reconnect fees - $175 after 3:00pm.
• NSF Payments - Any accounts with payments returned shall be assessed an additional $20 fee and may be scheduled for shut-off. Subsequent payments may be in cash, money order or credit or debit card.
• Unpaid Bills - The Village reserves the right to disconnect service for non-payment of bill. If your billing shows an amount with a previous balance due, your account will receive additional late fees and may be in jeopardy to be disconnected. If service is disconnected, a fee of $75 ($175, if after 3pm) will be added to your account for reconnection. Total amount due must be paid in guaranteed funds (cash, money order, cashier's check, credit card) before services will be resumed.

RESIDENTIAL WATER RATES - Effective May 1, 2024 (PER THOUSAND GALLONS)
Residential Rates/thousand gallons	Rate as of May 1, 2024	Qualifying Senior Rate June 1, 2024
WATER - Purchased from DuPage Water Commission	$5.58	$5.02
LOCAL WATER DELIVERY	$3.78	$3.40
SEWER	$6.64	$5.98
DEBT SERVICE CHARGE	$11.00	$9.90
CAPITAL INFRASTRUCTURE CHARGE	$16.00	$14.40
TOTAL AVG. COST OF WATER BILL AT 6 TG	$123.00	$110.70

For additional rate increase information, please read the following article, click on below button, or contact Water Billing at 630.260.6010.

Water Rates Frequently Asked Questions

For informaton on how to qualify and apply for the Senior Citizen Water Bill Discount click on below button, or contact Water Billing at 630.260.6010.

Senior Citizen Water Bill Discount

Final or Close-Outs

To obtain a final water bill and close an account, you must contact Water Billing with your request, no sooner than two business days before closing, by calling 630.260.6010. Please be prepared to provide proof of new ownership.

Need help with your water bill?

211DuPage.gov a service for DuPage County residents offers health and social services. For more information, call 2-1-1 to get connected and get help.

Water Conservation

Here are a few tips to conserve water usage:

• Turn off the water while brushing your teeth. You conserve up to 9 gallons of water per brushing.
• Don't ignore potential leaks of faulty toilet valves. Check for leaks and fix them immediately. A small leak can waste a lot of water and cost you money.
• Toilets use 5-7 gallons with each flush. Install a displacement device to conserve water. This is as simple as placing a plastic bottle filled with water in the tank. This will conserve about 1-2 gallons per flush.
  
  ...for more tips, check out our water conservation page or visit the DuPage Water Commission's Conservation page!