Water Meter Replacement Program

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Dear Resident;

The Village of Glendale Heights has previously written to you about performing a mandatory water meter/reading device replacement program to replace the aging residential water meters/reading devices. The new water meters will replace meters dating from the late 1990's and will be read automatically via a radio transmitter mounted on the outside of your home where the current reading device is located. The new meters will increase efficiency, improve water accountability, and provide more information to customers.

The new water meter and transmitter will be installed at no cost to you and appointments typically take less than one hour to complete. The Village will be undertaking the remaining installation of this equipment at this time because the contract with Water Resources has been completed.

It is imperative that you contact the Village of Glendale Heights Water Billing to schedule an appointment as soon as possible. Failure to do so will result in your water service being shut off.

To schedule an appointment please call the Village of Glendale Heights Water Billing at 630.260.6010, Monday through Friday 8:00am - 4:30pm, within 10 calendar days of the date of this letter. Weekday appointments will be avai lable between the hours of 7:00am and 5:00pm. Additionally, weekend appointments for Saturday will be available between the hours of 7:00am and 12:00pm.

Water meter installations will be performed by Village Utilities Division staff. A person over the age of eighteen (18) years must be present during the installation. The Village of Glendale Heights Utilities installers are vaccinated and are taking additional precautions to ensure the safety of Village residents. Water meter installers will be utilizing full PPE including masks, gloves and boot covers. Additionally, the installers will have their tern eratures taken before the appointment to monitor against possible fever.

To complete the installation, Village staff will need to shut off the water at the main shut off valve in your property. If the valve/valves do not work properly, the installer will need to shut the water off outside your home/business at the outside valve (typically near the curb), to complete the work. Village staff will recommend you to have the valve/valves replaced if needed.

The valves inside the property are the responsibility of the property owner and will need to be replaced by a licensed plumber. The Community Development Depatiment has a list of plumbers that are licensed to work in the Village.

If you have any questions, please visit www.glendaleheights.org/watermeter or contact the Public Works Department at 630.260.6040 Monday through Friday 7:00am to 3:30pm or via email at public_works@glendaleheights.org.