The Public Services team uses the SPIRIT model as its service pledge to the community and each other. The team incorporates all of the SPIRIT elements of perseverance, initiative, risk taking, imagination and teamwork to deliver the highest quality service its resources will allow.
Overview
The Public Services Department provides services to 33,000 residents, 8 industrial parks, and various commercial enterprises
in 6 political districts. Policy leadership is provided by the Village President with the advice and consent of six Village Board Members. The office of the Village Administrator oversees that the Public Services Department is effectively translating the policy into programs and services. The Public Services staff performs service and projects that many times are vital life sustaining necessities. Although the majority of services are by design and subtly delivered, they form the foundation for many of the basic needs that improve the quality of life for 100% of the residents.
Essential Functions
Administration - Facilitates leadership, direction, and coordination of services as the executive management partner. Click here to contact Public Services Administration.
Street Maintenance - Right-of-way maintenance and repair, including snow and ice control, storm water maintenance, and pavement management for approximately 76 centerline miles of roadway.
Water & Sewer Maintenance - Potable water distribution, sanitary sewer collection, and transmission for over 8,800 customers.
Fleet Maintenance - Provides the Village Departments with safe vehicles and equipment; appropriate for their use that are economical, dependable, and environmentally sound to operate.
Water Pollution Control Facility - Provide the final collection and treatment of a daily average of 3.5 Million Gallons per Day (MGD) of wastewater, reaching peaks of 32 MGD in rainstorm conditions.
Service Standards
The Public Services team takes pride in its track record of quality first service and its SPIRIT model. Acquiring customer feedback, using self-assessments and other benchmarking tools, the department maintains a clear picture of business advantages, private sector competition, and a comparison of service levels with neighboring communities. In recent years, the department is annually recognized for an exemplary Snow & Ice Control Program, an unparalleled Sanitary Sewer Line Repair Program, surpassing waste water discharge standards, and modernizing and standardizing its municipal fleet, while annually completing millions of dollars in capital projects.
Vision: We want our customers to call us because they know we will provide efficient timely service.
Mission: Our mission is to enhance our customers' lives by providing them service that often surpass their basic needs.
The following brochures are available at Public Services:
- Business owner handbook
- A helpful guide to improving the environment
- The truth about speeding in residential areas
- Living on a stream
- What to do with used motor oil
- Mosquito Control
- Help is on the way—Public Service Programs
- Managing Household waste
- The restoration story
- Snow Removal in the Village of Glendale Heights
- Storm Sewer Management
- Composting/Grass Recycling
- Village Maps
- Sanitary sewer repairs/rodding
Links
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