Support Operations Division is directed by Commander Steve Ewoldt, and is broken into to separate sections; Investigations, Communications, Records and Emergency Management. Investigations section is responsible for major crime cases, narcotics enforcement, Gang enforcement, handling of juvenile offenders, and all School Programs. Communications operates the 911 center, dispatches calls to patrol, and performs real time research for officers. Records maintains all police departments reports/records, tickets, data entry, statistical research, arrest photos and handle most non-emergency calls.

INVESTIGATIONS:

The unit consists of Sergeant Gary Harrison, Evidence Officer C.J. Camel, 4 detectives, 3 School resource Officers, 2 Special Operations Officers, and a civilian support technician.

A School Resource Officer is assigned to each of the two school districts located within the Village. They are responsible for conducting educational classes in drug, alcohol, and gang awareness with the children through the DARE and GREAT programs as well as having investigative responsibility over all crimes that both occur at the school with the children or off campus that affect the children. Additionally they act as Community Based Policing problem solvers for all problems at the schools such as parking, traffic flow, etc. that would affect them. Currently Officer Scott Grulke is the liaison for District 15 and Officer Michelle Cahill is the Liaison for District 16. As of August 2008, we also have a District 87 highschool Liaison, Officer Mike Summerville, who rotates between Glenbard East, Glenbard North and Glenbard West.

Citizens Police Academy (CPA) - Training citizens about the Police Department and its partnership with the community.

Special Operations Officers are responsible for undercover and tactical responses for gangs, illegal drugs, and gun activity that occur in the Village. These officers are responsible for unmarked and non-uniform patrol in problem areas including special surveillance areas. If you feel that you have a tip or know of a crime, but wish to remain anonymous, call the Glendale Heights Police Department's Anonymous Tips hotline, at 1.630.260.6025.

Safety Town projects, providing safety education to young children including stranger danger, fire prevention/safety, and a wide range of other age specific safety issues. The Department also conducts a Halloween trick or treat and Easter egg hunt programs at safety town as well.

Investigation Personnel can be reached at 630.260.6020.

Communications Technical Services:

The Police Department maintains our own dispatch center for all 911 calls and service calls into the Police Department. Dispatchers then disseminate those calls into assignments to Patrol Officers. The center includes Telecommunicator Supervisor Kathleen Brown and 8 civilian Communication Officers.

The Police Department Records Staff maintains all documents, tickets, and photos generated by the department and ensure the integrity of those records for future use. The unit consists of Record Supervisor Pat McDonald and 8 civilian support technician/data entry clerks.

Evidence Officer:

The Evidence Officer is a civilian member of the Department who is responsible for the safeguarding and maintenance of all items of evidence and found property that are collected by the department. His job duties also include the items that are appropriately forwarded to crime laboratories for analysis, evidence that is available for court and may testify to the chain of custody of evidence in major cases. Currently the Department has over 12,000 items of evidence or found property.

Research and development based upon new laws, or procedures, administer grant reimbursement, update all department rules, regulations and operating procedures.