The Support Operations
Division, directed by Deputy Chief
Dennis Schar, consists of Communications, Records,
Community Outreach, Evidence and Emergency Management. Communications operates the 911 center, dispatches calls to patrol, and performs real time research for officers. Records maintains all police departments reports/records, tickets, data entry, statistical research, arrest photos and handle most non-emergency calls.
Communications Technical Services:
The Police Department maintains our own dispatch center for all 911 calls and service calls into the Police Department. Dispatchers then disseminate those calls into assignments to Patrol Officers. The center includes Telecommunicator Supervisor Kathleen Brown and 7 civilian Communication Officers.
The Police Department Records Staff maintains all documents, tickets, and photos generated by the department and ensure the integrity of those records for future use. The unit consists of Record Supervisor Pat McDonald and 6 civilian support technician/data entry clerks.
Community Outreach Program
Community Outreach Program offers the assistance of the department's specialist, who provides an appropriate referral system for those in need and a variety of social services and programs to individuals, families, groups and organizations within the community. The Department attempts to bridge the gap between the identification of the need for social services and the enrollment in outside programs. To contact Tanya Macko, Community Outreach Specialist click here.
Safety Town projects, providing safety education to young children including stranger danger, fire prevention/safety, and a wide range of other age specific safety issues. The Department also conducts a Halloween trick or treat and Easter egg hunt programs at safety town as well.
Medical Supply Program
The Village’s Medical Equipment Pantry has walkers, wheel chairs, canes, quad canes, crutches, commodes, other bathroom equipment and more! All may be borrowed FREE of charge to residents. For further information or if you are interested in making a donation, please call the Senior Center.
Digital Cell Phone Program
The Village of Glendale Heights’ cell phone program works with the elderly and disabled in an effort to ensure greater security, dignity and independence by providing recycled cell phones for 9-1-1 calls. Those who are interested must call to schedule an appointment at the Senior Center. Do you have a cell phone that you are not using? The Glendale Heights Police Department is collecting cell phones, chargers and batteries for
this program. Please drop-off cell phones and their necessary accessories in a plastic bag to the Police Department or the Glendale Heights Center for Senior Citizens.
The Evidence Officer,
C.J. Camel, is a civilian member of the Department who is responsible for the safeguarding and maintenance of all items of evidence and found property that are collected by the department. Their job duties also include the items that are appropriately forwarded to crime laboratories for analysis, evidence that is available for court and may testify to the chain of custody of evidence in major cases. Currently the Department has over 12,000 items of evidence or found property.
Research and development based upon new laws, or procedures, administer grant reimbursement, update all department rules, regulations and operating procedures.