300 Civic Center Plaza
Glendale Heights, IL 60139
630.260.6010
Utility Billing Supervisor: Theresa Morton

The Water Billing Division is open Monday – Friday 8:00 am to 4:30 pm, and for your convenience Thursdays 8:00 am to 7:00 pm. To reach the Water Billing Division, please call at 630.260.6010, or email us click here.

A Deposit of $75.00 is required with a completed Water Deposit Application to turn-on your water service with the Village of Glendale Heights.
Water Deposit Application (pdf)

Water Bill Payment Drop Box:For your convenience, a payment drop box is available at the circular drive located in front of the Village Hall building. The drop box is silver and identified for water bill and parking ticket payments.

Water Rate Increase - DuPage Water Commission

On January 1, 2012 the Village implemented a rate increase to all customers for water use in an amount of .69¢ per thousand gallons.

The actual increase to your Village water bill will be reflected on your March 1, 2012 bill for the usage period of mid-January to mid-February.

What factors contributed to the rate increase?
It is a direct increase of the actual cost of water purchased by the Village from the DuPage Water Commission that will be charged. The overall scheduled increases to the Village by the DuPage Water Commission are as follows:

January 1, 2012 – .69¢ per thousand gallons
January 1, 2013 – .59¢ per thousand gallons
January 1, 2014 – .65¢ per thousand gallons
January 1, 2015 – .71¢ per thousand gallons

How will it affect the customers' bill?
The revised rate structure affects customers based on the amount of water consumed. The new rate structure on January 1, 2012 will increase the average residential customer's bill by $5.18 per month.

Other important reminders:

• Bills are due on the twentieth day following the billing date.
• A ten percent (10%) penalty is assessed on unpaid bills after the twentieth day.
• An additional Ten Dollar ($10) late fee is assessed on unpaid bills after the thirty-fifth day.
• A one and a half percent (1.5%) per month penalty is assessed on unpaid bills after thirty five days.
• Reconnect fees - $50 for water during business hours.

For additional rate information, please contact the Water Billing Division at 630.260.6010.

What can customers do if they are experiencing financial difficulty and are unable to pay their bill?

Most importantly and to avoid additional cost in late fees and the potential of service disconnection, do not ignore your bill. The Village will make payment arrangements for past due balances. If you have any questions regarding payment arrangements, please contact our Water Billing Department at 630.260.6010.

Where can I pay my Water Bill?

Your water bill may be paid conveniently (24 hours/7 days a week) online using your credit card by clicking here to go to the on-line water billing site, or you may deposit your bill in the Payment Drop Box (located at the turnabout at the front of the Civic Center Complex); or it may be mailed to: (Attn: Water Billing at the Village Hall 300 Civic Center Plaza; Glendale Heights, IL 60139); or made in person at the Village Hall during regular business hours (M, T, W & F, 8 am-4:30 pm; Thurs, 8 am-7 pm).

Mail to: Village of Glendale Heights – Water Billing
300 Civic Center Plaza
Glendale Heights, IL 60139

How to Read Your Water Bill

(To download a pdf, click here.)

Water Conservation

Here are a few tips to conserve water usage:

• Turn off the water while brushing your teeth. You conserve up to 9 gallons of water per brushing.
• Toilets use 5-7 gallons with each flush. Install a displacement device to conserve water. This is as simple as placing a plastic bottle filled with water in the tank. This will conserve about 1-2 gallons per flush.
• Check for leaks and fix them immediately. A small leak can waste a lot of water and cost you money.
• Wash only full loads of dishes and clothes.
• Take a short shower instead of a bath. This saves about 15 gallons.
• Keep a pitcher of water in the refrigerator instead of running the tap until water is cold. This simple step saves about two gallons per glass.